Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must generally be in the same condition you received it — unworn or unused, with tags, and in its original packaging where applicable — along with your receipt or proof of purchase. Because our fulfillment process varies by product, a physical return may not always be required; in many cases we're able to resolve issues without needing the item shipped back at all.

To start a return, please contact us at support@flexforgefitness.us. Please don't send anything back before reaching out — if a return is necessary, we'll confirm this with you directly and provide instructions on how to proceed. Items sent to us without first requesting a return may not be accepted.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right as quickly as possible.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases, which may apply to certain electronic or battery-powered items — please contact us if you have questions about a specific product. Sale items and gift cards are not eligible for return.

Exchanges
The fastest way to get what you want is to return the item you have (once your return is accepted) and place a separate order for the new item.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification. As above, your item must be unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Refunds
Once we've reviewed your return or refund request, we'll let you know whether it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@flexforgefitness.us.